Privacy Policy

Privacy Policy | AQualiT Med Courier

Last Updated: 11/26/2025

1. Introduction

Welcome to AQualiT Med Courier ("we," "our," or "us"). We are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.aqualitmedcourier.com (the "Site") and through the services we provide as a medical courier.

Please read this policy carefully. By accessing our Site or using our services, you agree to the practices described in this policy.

2. Information We Collect

We collect several types of information to provide and improve our services, with the highest regard for confidentiality and security.

A. Personal Information: This is data that can be used to identify you.

· Contact Information: Name, email address, phone number, company name, and shipping/delivery addresses.
· Client Account Information: Username, password, and profile data for our client portal.
· Billing Information: Credit/debit card numbers, billing address, and other payment details (processed securely by our third-party payment processors).

B. Protected Health Information (PHI): As a key part of our services, we handle PHI as defined by the Health Insurance Portability and Accountability Act (HIPAA).

· This includes, but is not limited to, information on shipping manifests such as patient names, addresses, the type of specimen being transported (e.g., blood, tissue), lab test orders, and destination facility information.
· We act as a "Business Associate" under HIPAA when handling PHI, and we adhere to strict contractual and legal obligations to protect this data.

C. Technical and Website Usage Information: When you visit our Site, we automatically collect:

· Log Data: Your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
· Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect for the following purposes:

· To Provide and Manage Our Services: To schedule pickups, track deliveries, manage your account, and communicate delivery status.
· To Process Transactions: To bill for services and process payments.
· To Ensure Compliance: To comply with our legal obligations as a medical courier, including adhering to HIPAA regulations.
· To Improve Our Services: To analyze website usage and improve the user experience, functionality, and security of our Site.
· To Communicate with You: To respond to your inquiries, send you service-related announcements (e.g., updates to our policies), and, with your permission, marketing communications.

4. How We Share Your Information

We do not sell, trade, or otherwise transfer your Personal Information or PHI to third parties for their marketing purposes. We may share information in the following limited circumstances:

· With Healthcare Providers: To fulfill our services, we share necessary PHI (e.g., patient name, specimen type) with the originating and destination facilities (e.g., labs, clinics, hospitals) as directed.
· With Service Providers: We share information with trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, cloud hosting providers). All such vendors are bound by strict contractual obligations to keep information confidential and use it only for the purposes we specify.
· For Legal Compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
· Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.

5. How We Protect Your Information

We implement a variety of administrative, technical, and physical security measures to maintain the safety of your personal information and PHI. These measures include:

· Data Encryption: Using secure socket layer (SSL/TLS) technology for data transmission.
· Access Controls: Limiting access to your information to authorized personnel who are trained in confidentiality and are required to access it to perform their job duties.
· Secure Facilities: Physical security measures at our data centers and offices.
· Business Associate Agreements (BAAs): We enter into BAAs with our clients and subcontractors as required by HIPAA, ensuring they are legally obligated to protect PHI.

6. Your Data Rights

Depending on your location, you may have the following rights regarding your personal information:

· Access and Portability: The right to request a copy of the personal information we hold about you.
· Correction: The right to correct inaccurate or incomplete information.
· Deletion: The right to request that we delete your personal information, subject to certain legal exceptions (e.g., we are required by HIPAA to retain certain records).
· Opt-Out: You can unsubscribe from our marketing communications at any time by using the "unsubscribe" link in our emails or by contacting us.

To exercise these rights, please contact us using the information in the "Contact Us" section below.

7. HIPAA Compliance

Our handling of Protected Health Information is governed by our Business Associate Agreements and is fully compliant with HIPAA regulations.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, our data practices, or to exercise your privacy rights, please contact us:

AQualiT Med Courier
3390 Kori Rd. Jacksonville, Fl 32257
info@aqualitmedcourier.com
904-373-1514